Goal: Redesign from the ground up a new field management software for 7000+ Sears Home Services technicians.

Role: Lead product designer working with a user researcher and 2 visual designers. 

The problem:

The technicians have been using a dated system for over a decade with several usability and logistics issues.

The Process:

Co-design with the Seattle area technicians through shadowing them, weekly focus groups, and usability tests.

The Solution:

An iOS app that is portable with all the tools and information to help them arrive on a job, make the right diagnosis, and finish the repair successfully.

Viewing a service order:

Adding parts and job codes to a service order: